Policies, in plain language
Shipping windows, how returns work, what data we hold and the terms of sale. If anything is unclear, ask us — we'd rather explain it than have you guess.
Shipping policy
We ship from our fulfilment partners in the United States, the European Union and China, depending on the item. Every parcel is tracked and we email you the tracking link as soon as it leaves the warehouse.
Read policyReturns & refunds
If something is not right, you have 30 days from delivery to return it. Items must be unused, clean and in their original packaging. For hygiene reasons, used grooming tools and chewed toys cannot be returned.
Read policyPrivacy policy
This policy explains what personal data we collect when you browse or buy from this store, why we collect it, and the choices you have. Orders and payments are processed by Wix, our ecommerce platform.
Read policyTerms of service
By placing an order on this store you agree to the terms below. Please read them together with our shipping and returns policies.
Read policy