How to start a return
Email us with your order number and the reason for the return. We reply within one business day with a return label and the address of the closest returns hub.
Do not send items back before you receive our instructions — parcels sent to the wrong hub are often lost and we cannot refund them.
Refunds
Once your return arrives and passes inspection, we refund the original payment method within 5 business days. Your bank may take a further 3–5 days to show the credit.
Original shipping costs are refunded only when the item was faulty or the wrong item was sent.
Exchanges and sizing
Wrong size? Tell us the size you need and we ship the replacement as soon as the return is scanned by the carrier. Exchanges within the same product carry no extra shipping cost.
Faulty items
Every item carries a 12-month warranty against manufacturing defects. Send a photo or short video showing the fault and we will replace it free of charge — no return shipping required in most cases.
Non-returnable items
For hygiene and safety reasons we cannot accept returns on used grooming equipment, items damaged by chewing, or gift cards. This does not affect your statutory rights.
Still have a question?
Email support@thefurrio.com or send us a message — we reply within one business day.