What we collect
We collect only what we need to fulfil your order and answer your questions:
- Contact details: name, email address, phone number
- Delivery details: shipping and billing address
- Order details: items purchased, order value, tracking information
- Payment details: handled entirely by Wix and its payment providers — we never see or store your card number
- Technical data: device type, browser, approximate location and pages visited
Why we use it
To process and deliver your order, to send order and shipping updates, to handle returns and warranty claims, to answer support requests, and to measure and improve our advertising.
Cookies and advertising
We use essential cookies to keep your cart working and analytics cookies to understand how the store is used. If you arrive from a Meta or Google ad, a conversion pixel may record that a purchase happened so we can measure campaign performance. You can block cookies in your browser settings.
Sharing
We share data with Wix (store and payment processing), our carriers and fulfilment partners (to deliver your order), and our email and analytics providers. We never sell personal data.
Your rights
You can request a copy of your data, ask us to correct it, or ask us to delete it. Email us and we respond within 30 days. If you are in the EU or UK you also have the right to complain to your local data protection authority.
Still have a question?
Email support@thefurrio.com or send us a message — we reply within one business day.