Processing time
Orders placed before 2pm CET Monday to Friday are packed the same working day. Orders placed after 2pm, at weekends or on public holidays are packed the next working day.
During launches and peak season (late November to mid December), processing can take up to 3 working days. If your order will be delayed we email you before the estimated ship date.
Delivery times and costs
Delivery estimates start from the day your parcel is dispatched, not the day you order.
- United States: 4–7 business days — $6.90, free over $79
- Canada: 5–9 business days — $8.90, free over $99
- European Union: 3–6 business days — €5.90, free over €69
- United Kingdom: 3–6 business days — £5.90, free over £59
- Rest of world: 7–14 business days — $12.90
Customs, duties and taxes
Orders shipped outside the European Union may be subject to import duties and taxes charged by your local customs authority. These charges are the recipient's responsibility and are not included in the price you pay at checkout.
We declare every parcel at its true value. We cannot mark orders as gifts or undervalue them.
Tracking your order
You will receive a confirmation email immediately after ordering and a second email with a tracking number once the parcel is collected by the carrier. You can also look up the status any time on our order tracking page using your order number and email address.
Lost, delayed or damaged parcels
If tracking has not moved for 10 business days, contact us and we will open a carrier investigation. If a parcel is confirmed lost we send a replacement or refund you in full.
If your item arrives damaged, email us a photo within 48 hours of delivery and we will arrange a replacement at no cost.
Still have a question?
Email support@thefurrio.com or send us a message — we reply within one business day.